Frequently Asked Questions

Cancellation policy: Customers may cancel for any reason up to 48 hours before the start of your rental and will receive a full refund of your deposit and payment. Cancellations made inside of 48 hours of the start of your rental are non-refundable (with the exception of weather) and the full balance of your rental will be charged to your credit card. If Blue Heron Boats deems the weather unfavorable for boating before the start of your rental, then we will try and reschedule your booking. If you cannot be rescheduled, then you will be refunded. However, once you have left the dock and are on the water, there is no refund if it begins to rain. No call no shows will result in forfeiture of entire rental fee.

Peek Protect: If you choose to purchase Peek Protect, you have the flexibility to cancel up 24 hours prior to the time of your departure for any reason and receive 100% of the protected amount listed in your confirmation email.

We understand that you want to fit everything into your vacation & that weather doesn’t always work in your favor. You should know that boat and jet ski rentals are popular during peak season on the lake, so we encourage you to book as early as possible. If inclement weather hits, you will be given priority for rescheduling to ensure you don’t miss out on the fun.

You must be 18 years old with a valid driver’s license to rent our pontoons.

On all of our pontoon rentals, you are responsible for captaining your own boat.

Yes! Our pontoon boats come with an anchor that allows you to stop and enjoy a peaceful spot on the water, whether you’re fishing, swimming, or just relaxing.

Yes, all rentals will have a $500 security deposit hold placed within 24 hours of your rental on the card supplied at booking. The hold will be removed once the vessel is returned damage free and refueled. If you would like to use a different card for this hold, please reach out a minimum of 24 hours before the rental start date to ensure proper time for processing.

It’s important to return the boat on time to avoid additional fees. If you’re running late, let us know and we’ll try to accommodate you, depending on availability. If you return it late without prior notice, you may be charged for extra time.

Yes, you may bring your own fishing poles onboard the boat and fish at no additional charge! Please note that we do not provide fishing poles or licenses. To ensure a great experience for everyone, please remember to clean up after yourselves. Kindly dispose of any trash, fishing lines, bait containers, and other items properly before you return the boat. Keeping the boat clean helps us maintain it in top condition and ensures that everyone enjoys a fresh, clean space on the water. If the boat is left extremely dirty, additional cleaning costs will apply.

Unfortunately, we do not allow pets at this time.

Yes, all of our boats are equipped with either a USB or a 12-volt auxiliary power outlet (cigarette lighter) for charging your device.

All of our boats are fully equipped with USCG safety equipment, retractable Bimini tops, anchors, swim ladders, and plenty of storage under the seats. Our boats have a Garmin GPS of the area, so no getting lost! We also provide helpful tips to make your day on the water as carefree as possible.

No. We will supply life vests for everyone, including children and infants. North Carolina law requires anyone younger than 13 to wear an appropriate life vest when on a recreational vessel that is underway.

Fuel is not included in the rental price. Boats are expected to be refueled at the Marina (where available) prior to return. If boats are not refueled, a convenience fee of $25 will be charged on top of the cost of fuel used.

Please remember that any damages caused during your rental could result in repair costs, which can be quite expensive. Renters are responsible for repair of any damage that has occurred during their rental. To avoid these charges, we ask that you treat the boat with care and follow all safety guidelines. If you notice anything unusual during your trip, please let us know right away.

Unfortunately, due to insurance purposes, our boats are not allowed out after dark.

Yes, please check out our selection of tubes, kneeboards, and floating mats available for rent.

Yes! All boats are equipped with a Bluetooth radio & speakers for you to connect your iPhone or Bluetooth device and enjoy music all day long!

You must be 18 years old with a valid driver’s license to rent and drive our jet skis. Passengers must be 6 years or older to ride.

No prior experience is necessary. We’ll give you a quick safety briefing and instructions on how to operate the jet ski before you head out on the water. We’re here to make sure you feel comfortable and confident.

Our jet skis can hit up to 65 mph, depending on the weather, waves, and weight load on the machine. Of course, you don’t have to go that fast. One of the best parts about jet skis is that you can accelerate depending on your comfort levels.

Yes, life jackets are required by law and provided by us. We will ensure that everyone on board has one that fits properly before you head out.

Jet skis are typically safe to ride in good weather conditions. We may cancel or reschedule your rental if there are strong winds, heavy rain, or thunderstorms for safety reasons. Always check the weather forecast before you arrive.

Please remember that any damages caused during your rental could result in repair costs, which can be quite expensive. Renters are responsible for repair of any damage that has occurred during their rental. To avoid these charges, we ask that you treat the jet ski with care and follow all safety guidelines. If you notice anything unusual during your trip, please let us know right away.

Our rental durations vary, from hourly to half-day or full-day rentals. You can choose the rental period that best fits your schedule.

Yes, there is a combined weight limit of 530 lbs. per jet ski. We reserve the right to make judgment calls based on passenger weight.

3 people are allowed per jet ski.

Fuel is not included in the rental price. Jet skis are expected to be refueled prior to return. If jet skis are not refueled, a convenience fee of $25 will be charged on top of the cost of fuel used.

It’s important to return the jet ski on time to avoid additional fees. If you’re running late, let us know and we’ll try to accommodate you, depending on availability. If you return it late without prior notice, you may be charged for extra time.

Wear comfortable clothing that you don’t mind getting wet. We recommend swimwear, neoprene shorts, water shoes, and sunscreen. You can also bring sunglasses, but make sure they’re secured with a strap.

Yes it is.

We try to accommodate guests’ requests as our calendar allows. Please contact us directly to request early check-in/late check-out.

The lake is swimmable. Feel free to bring your own boat, and please let us know prior to arrival so we can ensure the slip is open for your vessel.

Pots and pans, dinnerware, silverware and utensils, toaster, blender, grilling supplies, oil, salt and pepper, coffee (grounds & K-cups) and tea.

The property is located about 15-20 minutes from larger chain grocery stores and restaurants. There are a few local Mom and Pop stores/restaurants within 5-10 minutes from the house for last minute items.